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A core principle of mediation is that the parties ‘control’ the outcome, rather than having it imposed upon them. The mediator will facilitate dialogue and communication between the parties in a structured way, assisting them to reach a voluntary settlement. The mediator has no decision-making power; therefore, the dispute is resolved on the parties’ own terms.


Speedy, confidential, and a less adversarial process, mediation can be used to solve a variety of disputes. The process is non-binding and allows for settlements suited to situations where parties want to preserve the relationship.

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